ZenRituals™ - Zen Pumpkin Waterfall Incense Burner

Incense has been used for centuries in spiritual, religious, and everyday practices due to its numerous benefits. Here are some key advantages:

1. Enhances Mood & Atmosphere

• Creates a calming and pleasant ambiance.
• Helps to set a specific mood (e.g., relaxation, focus, or spirituality).
• Adds a touch of luxury and tranquility to any space.

2. Supports Meditation & Mindfulness

• Helps deepen meditation by creating a sacred and peaceful atmosphere.
• Enhances focus and concentration.
• Aids in achieving a state of mindfulness and inner balance.

3. Reduces Stress & Anxiety

• Certain scents like sandalwood, lavender, and frankincense promote relaxation.
• Can lower cortisol levels and reduce feelings of tension.
• Acts as an aromatherapy tool to soothe the mind.

4. Purifies & Refreshes the Air

• Some incense, like palo santo and sage, are believed to cleanse negative energy.
• Has antimicrobial properties that help purify the air.
• Eliminates bad odors and creates a fresh-smelling environment.

5. Aids in Sleep & Relaxation

• Natural incense with calming properties (e.g., lavender, chamomile) promotes better sleep.
• Encourages deep breathing, which relaxes the nervous system.
• Creates a bedtime ritual that signals the body to unwind.

6. Enhances Spiritual & Religious Practices

• Used in temples, churches, and sacred ceremonies worldwide.
• Helps in prayer, devotion, and spiritual connection.
• Believed to elevate vibrations and clear spiritual blockages.

7. Boosts Creativity & Focus

• Certain fragrances, such as citrus or rosemary, enhance mental clarity.
• Helps stimulate creative thinking and problem-solving.
• Reduces distractions and enhances productivity.

8. Improves Well-being & Energy Flow

• Certain scents are linked to chakras and energy balancing.
• Can help in grounding, awakening intuition, and emotional healing.
• Encourages a positive and peaceful environment.

This shipping policy applies to deliveries within the United Kingdom 

Delivery Information

Below are the average delivery times for all our packages:

• Order Cut-Off Time: 5:00 PM 
• Processing Time: 1-2 days (processing from Monday to Friday)
• Shipping Time: 3-7 days (delivery from Monday to Friday)

We collaborate with the following shipping partners:

• DHL
• FedEx
• Royal Mail
• Evri

Shipping Costs

All our products are delivered to your home at 4£ for orders under 40£. 

Shipping Your Order

Have you found the perfect product on our website? Of course, you want to enjoy it as soon as possible! We ensure that your order is processed and shipped as quickly as possible.

Please note that, like many other online stores, we may experience a busy period, which could cause delays. Keep this in mind when placing your order. We do our best to process your order as quickly as possible.

For any inquiries regarding your shipping status, please contact us via email. Our customer service team is ready to assist you.

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or a size exchange.

Returns

All returns must be postmarked within fourteen (14) days of the delivery. All returned items must be in new and unused condition, in the original packaging.

Return process

To return an item, please request a return by reaching out to us by e-mail via info@zenrituals.co.uk. After receiving confirmation of return, place the item securely in its original packaging with the return form provided, just go to the local post office and drop it there

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. We will offer you a paid return slip with we will deduct from your refund

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
For all returns, please ensure the following conditions are met:

• Original Packaging: Please return the item in its original packaging.
  
• Free of Damage: Items must show no signs of wear or damage, unless the product arrived damaged.
• Special One-Time Exception: In certain cases, we may choose to send you a replacement item without requiring the original item to be returned. If you are not satisfied with the replacement item, you must return both the original and the replacement items to qualify for a refund. This is a one-time exception and subsequent replacements will not be provided without a return.
  
  

Exchanges / returns
We hope you love your purchase, but we understand that some things just don't work out as planned. If for any reason you are not completely satisfied with an item, you may return it to us for exchange or a full refund less any shipping charges.

• Return Timeframe: Returns must be requested within 14 days of the delivery date. Items returned beyond this period may not be eligible for a refund.
  
  
• Initiating a Return: To initiate a return, please contact our customer service team with your order number, the item(s) you wish to return, and the reason for the return.
  
  
• Return Shipping: Customers are responsible for return shipping charges. We recommend using a trackable shipping service or purchasing shipping insurance as we are not liable for any lost or damaged returns.
  
  
• Refund Processing: Once we receive your returned item, we will inspect it and process your refund. The refund will be applied to the original method of payment. Please note, it may take a few days for the refund to reflect in your account, depending on your bank's processing time.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@zenrituals.co.uk